Global Support

According to forecasts, in 2017 companies all over the world will spend 3.5 trillion dollars on IT, and a large share of the expenditure will be spent on technology maintenance services. Polish IT companies are becoming more and more daring in their attempts to grab a slice of the global cake for themselves.

The main asset of the Polish IT market are human resources, i.e. highly qualified specialized staff. Polish programmers are slowly becoming the most valuable and most recognizable brand of our economy: in 2016, when HackerRank compared programming skills of specialists from 50 countries of the world, Polish professionals ranked very high, in 3rd place.

It is such great competences, low organisational costs and favourable business surroundings that help Poland slowly turn into a mighty presence in the IT outsourcing sector – in the Raconteur report, it was hailed the most attractive location for outsourcing in the nearshore model in Europe. Polish IT companies meet the highest market standards and norms, which allows them to compete with the largest global brands without any feeling of inferiority.

In this regard, the IT service of the future is Global Support, i.e. Managed Services provided on a global scale. The service combines three key elements: a business understanding of the customer’s needs, development of their services and ability to serve the customer in all time zones. It means taking care of the area/ system/ process requested by the client: from simple server monitoring, to providing full support with business processes, to supervising and developing the business. 24/7/365 support makes it possible to reduce the response time to a minimum, and the service itself is focused on a high quality of the product delivered.

At Billennium, we provide Global Support services from our Lublin-based office, as well as newly-established branches in India (Pune) and the US (Seattle), using the model to serve customers from all time zones, including companies from the Fortune 500 list.

Crossing new IT frontiers is no longer only a metaphor, but is slowly becoming a reality, also in Poland.

 

Source: Forbes Poland, March 2017

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