CRM Technical Support Engineer (Mandarin Speaker)

Job Location :

Bandar Sunway Malaysia Selangor
We are a global technology company with 20 years of experience. We employ over 1800+ specialists in the field of modern business support solutions. We have 7 branches in Poland and offices in India (Pune), Germany (Frankfurt), Canada (Mississauga) and Malaysia (Selangor). We create innovative IT solutions using our expertise in outsourcing, software maintenance & development and Cloud computing. As well as supporting the idea of Paperless World which aims at reducing the amount of paper used by the organizations and optimizing business processes.

Your role

  • Hands on experience with SFDC administration will be added advantage.
  • Experience in handling Incident, Change, Problem and Requests.
  • Experience in ServiceNow or (Jira, service desk, Remedy).
  • Must demonstrate exceptional verbal and written communication skills, communicate effectively with the customers and at all levels of the organization.
  • Knowledge of building/troubleshooting reports and dashboards.
  • Knowledge of other CRM Tools will be an added advantage.
  • Knowledge of Exchange servers, Mobile Platforms (iOS & Android), Salesforce Apps, Salesforce for Outlook, Lightning Sync, Einstein Activity Capture, Files Connect, Email.
  • Delivery - Email Infrastructure, Email Security, Email Relay and Debugging.
  • Knowledge of Salesforce security products including event monitoring, encryption, audit trail, data masking and Shield will be added advantage.
  • Exposure to Apex, Visualforce, Triggers, API's, Flow, Governor limits etc will be an added advantage.
  • Working exposure across Salesforce Core cloud products (Sales, Service, experience) and Salesforce Cloud consultant certifications will be added advantage.
  • Ability to place the customers first at all times and effectively prioritize, escalate customer issues as required.

Your skills & experience

  • Bachelor/Master Degree in Computer Science or related discipline.
  • Must be able to communicate , read and write in Mandarin.
  • 2-5 years of of L2 Specialist, with CRM / Salesforce experience.
  • Understand ITIL & ITSM methodologies.
  • Available on standby on weekends - only when required by the business. (Maybe 2-3 weeks).

Our offer

  • Additional Annual Leave (upon completion every 1 year in Billennium).
  • Optical fee coverage reimbursement.
  • Flexible schedule.
  • Health insurance (including spouse and children).
  • Maternity leave.
  • Paternity leave.
  • Transport allowance.
  • Integration activity (quarterly basis).
  • Opportunities for promotion (reviewed every year).
  • Professional development.
  • Treaty Tuesday and Wednesday Wellness.
  • Work from home (hybrid mode).
Join our team!
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Dołącz do nas!