Support Specialist (SharePoint, G Suite)

Job Location:


Your role

  • Analysis and resolution of technical errors and problems related to dedicated client applications (Sharepoint, gSuit, Trello, SmartSheet, Zoom),
  • Meticulous collecting and grouping of technical information, 
  • Using good ITIL practices when analyzing/resolving problems, 
  • Direct contact with the client, taking care of internal and external communication, 
  • Ongoing reporting of work in ITSM systems (ServiceNow, JIRA),
  • Optimization of working interfaces and processes. 

Your skills & experience

  • Availability for 24/7/365 shift work, 
  • 2-3 years of experience working on 1st or 2nd level of IT support,  
  • Practical knowledge of HTML, CSS, XML,
  • Experience with Windows 10 operating system,
  • Familiarity of network technologies (LAN/WAN, TCP/IP), 
  • Good written and spoken English, at least B2 level,
  • Experience with SM/ticketing software, ServiceNow/Jira, 
  • Basic knowledge and understanding of PowerShell, JavaScript, experience in debugging, troubleshooting and supporting web applications,
  • Familiarity with ITIL processes and methodologies (ITIL certificate will be a plus),
  • SharePoint and/or G Suite and/or Active Directory knowledge will be an additional asset.

Our offer

  • International project environment,
  • Access to trainings and certificate courses,
  • Possibility to switch between projects,
  • Flexible work schedule and hours,
  • Access to private medical service, life insurance and Multisport card,
  • English classes,
  • Awsome company events and parties.
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Join our team!